“Taxpayers Can Now Report Tax Problems For Free” — FG Launches Tax Ombud Platform

The Federal Government of Nigeria has announced that Nigerians can now resolve tax-related disputes free of charge through newly launched digital platforms under the Office of the Tax Ombud.

The announcement was made in Abuja during the unveiling of the Tax Ombud website, toll-free call centre, and case management system.

What The New Platform Means

According to the Minister of Finance and Coordinating Minister of the Economy, Taiwo Oyedele, the new system is designed to make tax dispute resolution easier, faster, and more transparent for Nigerians.

He said taxpayers anywhere in the country can now:

• Report tax-related complaints

• Resolve disputes

• Track their cases online

• Access mediation services

And according to the government, all these services will be completely free.

“Taxpayers, regardless of location, can now engage more easily with the dispute resolution process without unnecessary delays,” Oyedele stated.

FG Says Tax System Must Be Fair

The minister explained that the Office of the Tax Ombud was created to improve fairness and trust in Nigeria’s tax administration system.

According to him, the government wants taxpayers to be treated as “partners in national development” rather than enemies.

The platform is also expected to reduce:

• Unfair tax practices

• Delays in complaint resolution

• Costly legal battles

• Administrative bottlenecks

Tinubu Government Defends Economic Reforms

The Minister of Information, Mohammed Idris, also defended the economic reforms of President Bola Ahmed Tinubu.

He claimed Nigeria’s economy was gradually improving and said government revenue and investment inflows were increasing under the current administration.

Nigerians Can File Complaints Without Lawyers

Nigeria’s first Tax Ombudsman, John Nwabueze, said the initiative would especially help ordinary Nigerians and small business owners who cannot afford lawyers or expensive consultants.

According to him, the office was created as an independent institution that would act as a bridge between taxpayers and government revenue agencies.

The Executive Secretary of the Joint Revenue Board, Olusegun Adesokan, added that the office would mediate disputes at no cost to citizens.

Why This Matters

The launch comes as Nigeria continues major tax reforms aimed at modernising the country’s tax system and increasing government revenue.

In June 2025, President Tinubu signed several major tax reform bills into law to overhaul Nigeria’s tax administration framework.

Many Nigerians are now watching closely to see whether the new Tax Ombud system will truly protect citizens from unfair taxation and improve trust between taxpayers and government agencies.

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